Welcome to our FAQ page
Where we have compiled a list of commonly asked questions and answers for your convenience. Whether you are a first-time shopper or a returning customer, this page is designed to help address any queries you may have about shopping on our online fashion store. From details about our shipping policies to information about returns and exchanges, we've got you covered. So, feel free to explore this page and find answers to all your questions before making your next purchase with us. If you don't find the answer you're looking for, don't hesitate to reach out to our customer service team for further assistance. Happy shopping!
ITEMS AND SIZES
At leathers & Feathers, we offer a wide range of sizes that can vary according to the style, cut, and fabric of each garment. So that you can select the size that best suits you, you have two tools at your disposal, our measurement guide and the Find your size option.
You can find our measurement guide on the product page. Select the size you are interested in and we will show you what body measurements it fits.
At Leathers & Feathers, you can find a wide range of garments in natural, artificial, and synthetic materials. You will have detailed information about the composition of each item both on Zara.com and on the garment itself.
For each product, you can find information for optimal care of your garments both on the website as well as on the labels of our garments.
We suggest you check our website to keep up to date with the latest news and availability of our products. If the size of the item you are interested in is out of stock, but has the Coming Soon option, you can provide us with your email address and we will let you know if it is available again in the next 15 days. If it is not restocked within this period, the subscription will expire and you will have to re-register it. This process does not reserve the item. On some items, we may display a low-stock message for certain sizes. If any of them are of interest to you, we encourage you to buy them so that you don't miss out. Bear in mind that the items in the basket are not reserved. If your basket includes items that are no longer available, we will notify you so that you can remove them and complete the purchase of the other items.
All our articles follow strict quality controls so that you receive them and enjoy them in the best conditions. However, if you have received a faulty item in your order, or if after using it, you detect a defect, please contact us so that we can help you and make it up for you.
Leathers &Feathers reserves the right to change the prices of items throughout the campaign.
The correct price will always be the price shown at the time of purchase.
Please keep in mind we do not adjust prices for items whose original prices may have been reduced.
SHIPPING
Shipping options may vary depending on the delivery address, what time you place your order, and item availability.
When you process your order, we will show you the shipping methods available, the cost, and the estimated delivery date.
Please note that deliveries are only made on working days. Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.
It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.
We are trying to reach every destination. If there are any shipping restrictions on your address, you will see them when you complete your order.
PAYMENTS AND INVOICES
At Leathers&Feathers.co, we accept the following payment methods: When processing purchases, we will show you the options available for your order. Also, we accept any voucher and gift card have been provided by us to our customers.
The security of the information that customers delegate to Leathers & Feathers is one of our top priorities, which is why we invest plenty of resources and use the latest technology available to ensure that your payment details are processed in a secure setting.
Our e-commerce platform has been awarded certifications for best practices when managing information security and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards, to provide you with a purchasing experience in a private, integrated and secure environment.
Once the order was shipped an invoice will be issued with the details your account registered with. Please remind that in order to generate an invoice for your company, you have to create an account with your company information.
MY PURCHASES
Here are the details of the purchase process on our website, it's very easy!
- To make an online purchase at L&F, you need to register first.
- You have to add the items to your basket, choose where you want to receive them, and complete the payment. You have the option to save your payment details so you can make future purchases more quickly.
- The shipping and billing address of your order must be in the same market/region.
- Once you have made your purchase, we will send you a confirmation email with all the order information.
- You can track your order on your account.
You can track your order in your account, on the TRACK MY ORDER section.
If you have placed your order and wish to modify it, here are the answers to the questions you might have.
CAN YOU CANCEL YOUR ORDER?
- It is possible to cancel a purchase as long as the order status allows it. If available, you will see this option in your account, in the order details.
CAN YOU CHANGE THE DELIVERY ADDRESS OF YOUR ORDER?
- If you have chosen home delivery, you can change the delivery address of your order, as long as your order status allows it. You can do this by accessing the order details on YOUR ACCOUNT.
CAN YOU CHANGE THE ITEMS IN YOUR ORDER?
- If you have already completed your purchase, it is not possible to delete or change items. If you wish, once you receive your order, you can manage an exchange or a return.
At Leathers & Feathers, we work to ensure you receive the items in your order on time and in their original condition. However, if you have a specific incident with your purchase, you can contact us so that we can review your case and help you solve it.
When you return an online purchase, you can choose how you want to receive your refund: with the same payment method you used for the purchase or on a Voucher Card.
You will be able to use it for future online purchases.
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank. If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.
Remember: If you have sent the items to us for return using our home collection service, the costs of the return will be deducted from the amount of your refund.