Refund policy

Return and Refund Policy for Leathers and Feathers

At Leathers and Feathers, we strive to provide our customers with high-quality products and excellent customer service. In the unlikely event that you are not satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your complete satisfaction.

Returns:

• If you are not satisfied with your purchase, you may return the item within 14 days of receiving it for a full refund or exchange.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. A return shipping label will be provided to you.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Exchanges:

• If you would like to exchange your item for a different size or color, please contact our customer service team at [email protected] to arrange for an exchange.
• Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.

Please note:

• Shipping costs are non-refundable.
• Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
• Customized or personalized items are non-returnable and non-refundable unless there is a manufacturing defect.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at [email protected] We are here to help and ensure that you have a positive shopping experience at Leathers and Feathers. Thank you for choosing us!